This policy applies to all orders placed with MATARI TRADERS 2 LLC through ecommercebip.com, by email or by phone.
1. Order processing
Paid orders confirmed before 2:00 PM ET on business days are packed and dispatched the same day; later orders ship the next business day. Large wholesale orders (over 50 cartons) may need 2–3 business days. You receive a tracking number by email once your order ships.
2. Shipping methods and costs
| Method | Delivery time* | Cost |
|---|---|---|
| Ground (USPS / UPS) | 2–6 business days | Calculated in quote; free on orders over $300 |
| Express (UPS / FedEx) | 1–2 business days | Carrier rate |
| Freight / pallet | 3–7 business days | Quoted individually |
| Local pickup (Queens, NY) | Same day by appointment | Free |
*Delivery times are carrier estimates after dispatch and are not guaranteed. We currently ship within the 50 U.S. states. International shipping is available on request.
3. Receiving your order
Please inspect parcels on delivery. Report visible damage, missing cartons or shortages within 5 business days with photos of the package and labels so we can file a carrier claim and send a replacement.
4. Returns
- Retail orders: unused items in original, undamaged packaging may be returned within 30 days of delivery.
- Wholesale orders: unopened full packs may be returned within 14 days of delivery; a 10% restocking fee may apply to non-defective returns.
- Not returnable: opened screen protectors and earphones (for hygiene and safety reasons), unless defective; custom or special-order items.
To start a return, email [email protected] with your invoice number and the SKUs and quantities. We will send a Return Authorization (RA) and instructions. Returns without an RA may be refused.
5. Defective products
If an item is defective on arrival or fails within the manufacturer’s warranty period due to a manufacturing defect, we will repair, replace or refund it at our option and cover the return shipping cost. Damage caused by misuse, incorrect voltage or physical impact is not covered.
6. Refunds
Once we receive and inspect the return, refunds are issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error or a defect. Business customers may choose store credit instead.
7. Exchanges
Need a different model or color? Contact us and we will arrange an exchange subject to stock availability.
8. Contact
MATARI TRADERS 2 LLC, 85-65 116th St, Apt 3, Richmond Hill, NY 11418, USA · [email protected] · +1 (000) 000-0000